What payment methods do you accept?
Most major credit cards are accepted. A full list of accepted payment methods is available at checkout.
I didn’t get a confirmation email. What do I do?
What do I do if something I like is out of stock?
All current products in the MUBI SHOP are limited edition with limited stock, so unfortunately they will not be available again once sold out. Please do check back though. There are many exciting new items coming soon!
What is the status of my order?
You will be notified via email about all order status updates. If you have an immediate question about your order, please email us at firstname.lastname@example.org. We’d be happy to help.
When will the shop be launching in my country?
Currently, the MUBI SHOP is only available in the UK. We hope to launch in more countries in 2021.
Where can I ship?
Shipping is currently only available within the UK.
When can I expect to receive my order?
Shipping takes 2-4 business days.
How much does shipping cost?
Standard shipping costs £5.99.
I messed up my address! Can I fix it?
Please email us as soon as possible at email@example.com. If your order has not yet been shipped, we can adjust the address.
My order says it’s been delivered but I haven't received anything. What should I do?
Please email us at firstname.lastname@example.org.
CANCEL / RETURNS
Can I cancel my order?
Please email us as soon as possible at email@example.com. If your order has not yet been shipped, we can cancel the order.
Can I exchange my order?
Exchanges are not available; however, if your product arrives damaged or is lost during shipping, please contact us at firstname.lastname@example.org and we can replace the item.
Can I return my order?
Returns are possible within 14 days of delivery. Please email us at email@example.com to process the return. You will need to pay for and arrange return shipping.