FAQ

Need some help? Check out our list below to see if we can answer your question. If you still can’t find what you’re looking for please email us at shop@mubi.com. We’d be happy to help.

ORDERING

Most major credit cards are accepted. A full list of accepted payment methods is available at checkout.

Check your spam or junk folder and any tabs in your inbox. Try also adding shop@mubi.com to your email contact list. If you are still having issues, contact us at shop@mubi.com. We’d be happy to help.

Limited edition items unfortunately will not be available again once sold out. Other items may be periodically restocked. Please do check back or reach out to shop@mubi.com.

You will be notified via email about all order status updates. If you have an immediate question about your order, please email us at shop@mubi.com. We’d be happy to help.

Currently, the MUBI SHOP is only available in the UK. We hope to launch in more countries in 2022.

SHIPPING

Shipping is currently only available within the UK.

Shipping takes 2-4 business days.

Standard shipping costs £5.99.

Please email us as soon as possible at shop@mubi.com. If your order has not yet been shipped, we can adjust the address.

Please email us at shop@mubi.com.

CANCEL / RETURNS

Please email us as soon as possible at shop@mubi.com. If your order has not yet been shipped, we can cancel the order.

Exchanges are not available; however, if your product arrives damaged or is lost during shipping, please contact us at shop@mubi.com and we can replace the item.

Returns are possible within 14 days of delivery. Please email us at shop@mubi.com to process the return. You will need to pay for and arrange return shipping.